Filtering website visitors based on chat engagements helps you identify those who are actively seeking support or information through live chat. Visitors who engage in chat are demonstrating a high level of interest and intent. By focusing on these interactions, you can prioritize outreach to individuals who are already engaged and likely to respond positively, allowing you to provide timely assistance and enhance conversion opportunities.

Navigation

Start by going to Segments 2.0

Building a Chat Engagement Segment

For Chat Engagement, we can create filters based on if a Chat interaction [exists] or [does not exist]

Example

This article was written by the Customer Success team at Warmly. Please feel free to reach out to your CSM directly or [email protected]