Warmly enables your team to customize several features of Inbound Chat including the rep that the Inbound Chat flow is being sent from (for visual purposes only), the widget appearance that is sending the messages, the hours that the Inbound Chat flow is available to website visitors, and more. Learn all about these customizations, and how to set them up yourself for your team, in the video below.

This video and article was made by Ryan Beyer, Head of Customer Success. Feel free to reach out at [email protected] with any questions.