The below video is a step-by-step walkthrough of creating a Slack channel specifically for Inbound Chat notifications. When your team creates an Inbound Chat workflow through Warmly, it is likely that within the flow you will have instances where you want to notify either your sales team or your customer success team based on how website visitors interacted with your Inbound Chat. In order to make sure these notifications are routed to your proper team, be sure to follow these steps!

This article was written by the Customer Success team at Warmly. Please feel free to reach out to your CSM directly or [email protected]