See below examples displaying what Chat notifications will look like in your Chat Slack channel.

Important to note is that when a member of your sales team clicks the green 'Warm Call' button in Slack to engage with the prospect, this will NOT send them into a video or audio call with the prospect. It WILL only send them to the prospect's real-time session and enable your sales team to pick up the conversation where the prospect and the bot left off.

Visitor exists in CRM

Visitor not yet in CRM

This article was written by the Customer Success team at Warmly. Please feel free to reach out to your CSM directly or [email protected]