The first step is to alleviate the issue is to make sure your Zoom account is updated to the most recent version of Zoom.

Not sure if you're on the most recent version? Just click the profile icon in Zoom, then click Check for Updates. No updates? You're good! Otherwise, simply install the prompted update.

Note: Mac users must have MacOS 10.13 (High Sierra) or higher to use Zoom Apps.

Step two is to move away from dynamic Nametags.

You can make the change by

  1. Accessing the Nametag Builder

  2. Click on Styles

  3. Click on Advanced Settings

  4. Scroll down until you see Dynamic at the bottom

  5. Toggling Dynamic off

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